AI clinical documentation

Mediyn’s AI documentation tools cover the full session lifecycle — from recording or uploading audio through transcription, clinical note generation, review, and approval. Therapists can work entirely from the web app or iOS app, and AI-generated drafts appear in a structured review queue without any manual copy-paste or separate summarisation step. Document management, consent handling, and messaging enhancements are integrated throughout to keep clinical records complete and up to date.

Session capture and submission

Therapists can create and submit sessions directly from the Mediyn web app — no iOS device required.
Audio recordings can be uploaded in MP3, M4A, WAV, WebM, MP4, FLAC, or OGG format, up to 500 MB. Files larger than 500 MB or in unsupported formats are rejected with a clear error message.
Session notes can alternatively be pasted as text; Mediyn transcribes and generates clinical artifacts from either input.
A live progress view shows each processing step as it completes.
Mediyn prevents a patient from having more than one active session open at the same time. If a new session is started while one is already in progress, the request is declined and a reference to the existing session is shown.
On iOS, tapping a session in Today’s Schedule takes you directly to the Recording screen. Session details — time, duration, and session number — appear on that screen.
When starting a recording from Today’s Schedule, the app checks whether you are within the scheduled time window and displays a notice if you are starting early or the scheduled time has passed; you can still proceed.
The patient picker in the Record tab displays your actual patient roster with name search, preventing accidental assignment to a patient on another therapist’s caseload.
If a patient already has a session in progress when you tap Create Session, a prompt lets you choose to continue the existing session or delete it and start a new one.
The Start Session button on the Patient Detail screen has been renamed Create Session. Tapping it registers the session with Mediyn before opening the recording view; if the session cannot be created, an error message is shown.
Recording a note from the iOS app attaches to any session already in progress for that patient rather than creating a duplicate.
Your screen stays on for the entire duration of a session recording and returns to normal screen-timeout behaviour once recording stops and processing completes.

AI processing and clinical note generation

After a recording or transcript is submitted, Mediyn automatically generates a full transcription, a structured session summary, and actionable key insights. These drafts appear in the review queue ready for editing and sign-off.
Session summaries and key insights incorporate patients’ clinical history — including recent standardised assessment scores and completed worksheet themes — even when those details were not mentioned aloud during the session. The AI uses this context to surface clinically relevant patterns and connect session content to ongoing therapeutic work.
Session pages update automatically when AI processing completes; transcriptions, summaries, assessment recommendations, and insights appear without needing to reload the page.
Sessions created by uploading a recorded audio file automatically move to the review stage once processing finishes. Previously, such sessions could remain in an incomplete state after processing had completed.
Mediyn supports four structured clinical note formats: SOAP, BIRP, DAP, and GIRP. Therapists set their preferred format in their profile and can override it for individual sessions. AI-generated notes are returned with clearly labelled sections matching the chosen format.
Assessment recommendations include a brief explanation of why the AI suggested each instrument.
When a documentation processing job fails, a clear error message identifies the reason for the failure. This applies to transcription, summary, insights, and assessment recommendation jobs.

Session review and approval

The Session Review Workspace groups all next-step actions — assigning worksheets and scheduling assessments — into a single Next Steps card.
Key patient details including insurance and current diagnoses are visible in the right panel without navigating away from the session. Diagnosis codes appear as inline pills within the Clinical Summary.
An Approve All button lets you sign off on all AI-generated artifacts in one click.
On iOS, each artifact — transcription, clinical summary, and key insights — can be reviewed and edited independently. The session approval button remains disabled until all artifacts have been individually confirmed.
Once all three artifacts (Transcript, Summary, and Key Insights) are approved, the session is automatically marked as approved with no extra step required.
Before finalising approval, Mediyn verifies that the transcription, session summary, and key insights have all been generated. If any are missing, the approval is blocked and a clear message identifies which items are incomplete. This prevents incomplete invoices or superbills from being created.
Session workflows follow a defined sequence of stages. Attempts to skip required steps are rejected with a clear error indicating the next valid stage.
After approval, the full content of any artifact — transcript, summary, or key insights — can be opened in an expanded read-only view. Editing is disabled on approved sessions.
After all session artifacts are approved, Mediyn automatically brings you to the Assignments tab where AI-recommended assessments and worksheets are ready to assign. The Assignments tab is visible during review so you can see it is coming.
You can upload existing documents — PDFs, Word files, plain text, or images — directly to a session. Mediyn processes the document and incorporates its content into clinical notes and other session artifacts. Upload progress and processing status are shown in the session detail view.

Edit history and audit trail

Therapists can view the full edit history of clinical artifacts — including transcriptions, summaries, and key insights — directly in the Session Review Workspace.
Each version shows what the content was, who made the change, and when it was saved.
Previous versions remain accessible and recoverable from within the Session Review Workspace.
Artifact version history and edit-trail review are available through the Mediyn web app. The iOS app is optimised for session capture and quick approvals; therapists needing to audit prior versions of a clinical artifact should access those records via the web app.

Dashboard and AI feed

The Mediyn dashboard shows your AI clinical pipeline at a glance — from recorded sessions through generated artifacts, completed assessments, and worksheet drafts, through to patient delivery.
Contextual action prompts surface what needs your attention, such as unreviewed drafts or patients due for reassessment, without requiring you to check multiple pages.
AI-powered features are grouped together in the navigation for easy access.
The AI Feed shows the specific worksheets generated for each session by name along with their review status. Cards look and behave differently depending on whether a session is awaiting review, already approved, or still processing.
On iOS, the AI Feed shows a live view of sessions moving through the AI pipeline. Each card displays the session date, current processing state, a session summary, any risk indicators flagged by the AI, assessment and worksheet recommendations with confidence scores, and a direct link to review the full session. The Home screen displays your five most recent sessions, with a View All option to see the complete list.
The Pending Review section on the Home screen shows all sessions ready for your review, each with a Review Session Summary shortcut.
The Sessions to Review count on the dashboard reflects the true total number of sessions awaiting review, not just the number visible in the preview table.
Notification alerts navigate directly to the correct session and include the patient name. Therapists receive notifications when a session is ready for review, when worksheet recommendations have been generated, or when a session processing job fails.

Patient overview and completed sessions

The patient overview tab shows a clinical summary before each session, including recent session notes, active assessments and worksheets, and AI-generated recommendations — all in one place.
Billing totals and package balances are visible at a glance from the patient overview without navigating away.
Submitted worksheets awaiting review can be actioned directly from the overview.
After a session’s clinical notes and insights have been approved, they are available in a dedicated Completed session view. From this screen you can assign AI-recommended worksheets, schedule follow-up assessments, and track which items have already been sent or completed. All previously approved content remains visible for reference in read-only format.
You can tap any session — from your schedule, a patient’s history, or the Home screen — to open a full Session Detail view and take actions such as approving, cancelling, rescheduling, or marking a no-show.

Clinical history and intake

The Clinical Summary tab automatically fills in Allergies, Current Diagnoses, Past Diagnoses, and Suicidal Ideation Screening from information patients provide during their clinical intake. Medication entries display correctly with their name visible. These sections no longer require manual re-entry after a patient completes their intake form.
When patients submit their intake form with responses such as “None” or “N/A” for medications, allergies, or diagnoses, those fields correctly appear as empty in the Clinical History section rather than as clinical entries.

Document management

Clinic administrators can define reusable document templates — such as intake forms and consent documents — once, and generate patient-specific copies on demand with automatic variable substitution (for example, patient name and appointment date). Generated documents appear immediately in the patient’s document library. Changes to a template after generation do not affect previously generated documents.
When a patient signs a HIPAA, treatment, or telehealth consent in Mediyn, a copy of the signed document automatically appears in both the patient’s and the therapist’s document library. Therapists can open the document to see it was generated from a signed consent and navigate directly to the consent record.
Signed consent PDFs are available for patients to download directly from the patient portal.
For paper or offline consents, a scanned PDF can be linked to an open consent record from the intake workflow, marking it as obtained without re-requesting a signature.
You can select multiple documents at once using checkboxes, then recategorise them, delete them in one step, or download them all as a single zip file. Bulk delete requires one confirmation regardless of how many files are selected, and zip downloads preserve original filenames.
A document’s name, category, description, and patient or session assignment can be edited directly from the document detail panel without deleting and re-uploading. All changes are recorded in the audit log.
The document list supports server-side pagination and filtering by filename, status, or date range so large libraries load quickly without waiting for all documents to load at once.
The Documents list shows the associated patient name and session for each document. Documents not linked to a patient display an empty value.

Messaging and quick replies

Quick reply suggestions always contain complete, ready-to-send text with no placeholder tokens.
Crisis resource replies include verified, up-to-date helpline information.
When a patient or therapist sends a message, Mediyn automatically suggests relevant actions — such as rescheduling or cancelling an upcoming session — directly in the conversation thread as one-tap buttons.
Messages that contain crisis language are automatically flagged as urgent, and therapists are presented with immediate actions including sending crisis resources and scheduling an emergency session.
Patients see contextual shortcuts in therapist messages, such as joining a telehealth call, opening an assigned worksheet, or viewing assessment results.