Integrations

Mediyn’s integrations features let therapists and clinic administrators connect external systems — including EHR and FHIR servers — directly from the Settings page, and optionally extend their practice with an AI phone agent. All integration activity, health status, and call history are visible within your Mediyn account in real time. Integrations are available to clinics on the Clinic plan; practices on other plans will see an upgrade prompt when accessing integration features.

EHR and FHIR Connections

Clinics on the Clinic plan can connect EHR and FHIR systems directly from the Integrations page in Settings using the Connect dialog.
Once connected, each integration displays a real-time health indicator showing whether the connection is active, degraded, or failed.
Sync history for each integration is pulled live from the API and updates automatically — no page refresh is needed after triggering a sync.
The Sync Now button on the Integrations settings page triggers a sync and reflects the updated sync history immediately upon completion.
Health status accurately reflects the real connection state of each configured integration, including FHIR servers. If an integration does not exist, a clear not-found response is returned rather than a misleading healthy status.

Watson AI Phone Agent

The Watson AI phone agent is an optional add-on available to clinics on eligible plans.
Once activated, the agent handles inbound calls, answers questions about the clinic, and can create booking requests — all within your existing Mediyn account.
Call history, transcripts, and inbound leads generated by the agent appear directly in your Mediyn leads view.
Usage is capped at 60 calls per billing period. The agent pauses automatically when the limit is reached and resumes at the start of the next billing period.